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Has Coronavirus Led To Your Flight Being Cancelled?

Posted on 16th October 2020

Have you been affected by the global pandemic? The global pandemic, COVID-19 is having a major impact on everyone’s lives right now. This is certainly being seen in the business sector where many organisations are doing their best to stay afloat as the UK lockdown continues.

With the pandemic comes many more problems in the aviation industry. Many brits have pre-booked holidays that have had to be cancelled to avoid the spread of the virus, some flights however have continued to operate with strict quarantine rules to follow when entering back into the UK. The devastating affect to the UK economy has left many out of pocket, but for those of you who have had a flight cancelled due to the pandemic can get in touch with us and you may be entitled to a refund.

It has been estimated that the amount outstanding to UK customers alone for holidays and flights cancelled during the summer period amounted to 7 billion pounds. This figure this leaves doubt in the customers mind and become reluctant to progress with a claim. Many are unaware of their rights and others have questions that they want answering, that is why we have put a list of frequently asked questions to put your mind at ease. is a subdivision of Joseph James Law and have a specialist team working on flight cancellations, to find out how we can help you get in touch today.

Our advanced online process makes it easier for you to establish whether you have a claim by simply entering in your flight number. Once you have completed the 3 steps our systems would be able to identify if you have a claim. Our specialist team can then help you in retrieve back your monies efficiently and promptly.

Q - Can I have a refund for my COVID-19 cancelled flight?
A – If your flight was cancelled due to the COVID-19 pandemic, you are legally entitled to a full refund from the airline for the full cost of your flight/holiday.

Q – Do I have to accept a credit voucher or rebooking offer?
A – No. If your flight was cancelled due to COVID-19 you do not have to accept a credit voucher or rebooking offer, however, if you choose to cancel a flight, due to your reluctance to travel during the pandemic and the flight has not been cancelled by the airline, you are not entitled to a refund.

Q – How long will my refund take for a COVID-19 flight?
A – Due to the current pandemic, airlines are dealing with a lot of requests for both cancelled flights and rebooking of flights, therefore, refunds are taking a lot longer to process if agreed by the airline.

Q - How can help me obtain a refund for a COVID-19 cancelled flight?
A - If you have approached the airline for a refund and has been denied and have documentation, either showing the rejected refund, or an offer of a voucher or rebooking, then we can assist you in obtaining your refund from the airline.

Q - What information do I need to supply
A - We would require a copy of your request for a refund, your rejection from the airline along with flight details and your booking confirmation showing cost of flights/holiday.

Q - Can this be for any airline or flight?
A - We can only accept flights/holidays that either originated in the UK or arrived in the UK from the following airlines:
Asiana Airlines, Air Astana, Air Canada, Air China, Air France, Air Mauritius, British Airways CityJet, Delta Air Lines, easyJet, Egyptair, Garuda Indonesia, KLM, Oman Air, Royal Brunei, South African Airlines, TAP Portugal, Turkish Airlines, TUI Airways, Virgin Atlantic, Wizz Air.